Email - Myra Docs

Email remains the backbone of professional business communication. Myra provides a sophisticated email engine designed for high deliverability, seamless threading, and powerful automation.

Connecting Your Domain (SPF/DKIM/DMARC)

To ensure your emails land in the primary inbox and not the spam folder, you must connect your professional domain.

Go to Settings → Email Domain.
Click Add Domain and enter a subdomain (e.g., mail.yourbusiness.com or msg.yourbusiness.com).
The system will generate 5 DNS records (MX, TXT, CNAME).
Log in to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and add these records.
Click Verify. Once all icons turn green, your domain is "Authenticated."

Why Authenticate?

Authentication (DKIM and SPF) proves to email providers like Gmail and Outlook that the email actually came from you. This significantly improves your "Sender Reputation."

One-to-One Emailing

Every contact in Myra has a unified communications timeline.

Inbound Replies: When a client replies to an email, it is automatically pulled into the CRM and the Unified Inbox.
Threading: We use intelligent headers to keep conversations grouped together, even if the client changes the subject line.
Attachments: Drag and drop files (up to 25MB) directly into the composer.
Signature: Set your professional email signature in Settings → Profile. You can use HTML to include images and links.

Bulk Campaigns & Newsletters

Need to reach your entire database?

Segments: Filter your contacts (e.g., "All Leads from London").
Campaign Builder: Create a beautiful, responsive email using the drag-and-drop Designer.
Personalization: Use {{contact.first_name}} and other tokens to make the bulk send feel like a 1-to-1 message.
Scheduling: Send immediately or schedule for a specific time (e.g., Tuesday at 10am).

Automated Email Workflows

Leverage the Automation builder to send emails without lifting a finger:

Lead Nurture: Send a sequence of 5 educational emails over 2 weeks to every new lead.
Booking Confirmations: Send a calendar invite and a "What to expect" PDF as soon as a meeting is booked.
Abandoned Proposals: Send a nudge email if a proposal hasn't been signed within 3 days.

Deliverability Monitoring

We provide a Deliverability Dashboard that tracks:

Open Rate: The percentage of recipients who opened the email.
Click Rate: Which links are being clicked the most.
Bounce Rate: If this goes above 5%, you should clean your contact list to avoid being flagged as a spammer.
Spam Complaints: If a recipient marks you as spam, we automatically "Suppress" them so you never email them again by accident.

Email Templates

Save hours of typing with the Template Library.

Shared Templates: Create standard replies for the whole team to use (e.g., "Refund Policy" or "Onboarding Steps").
Dynamic Content: Use "IF/THEN" logic in templates to show different content based on a contact's tags.
Category Folders: Organize templates into folders for Sales, Support, and Admin.

Best Practices

Use a Subdomain: Sending from a subdomain (like mail.company.com) protects your main domain's reputation if you do high-volume marketing.
Clean Your List: Regularly remove "Unengaged" contacts who haven't opened an email in 6 months.
Mobile First: Always preview your emails in "Mobile View" inside the Designer; 60%+ of emails are opened on phones.

FAQs

Can I sync my existing Gmail or Outlook inbox? Yes. In Settings → Integrations, you can connect your personal Gmail or Outlook via OAuth. This allows you to see your existing folders and emails directly inside Myra.

What is the "Sender Identity"? This is the name and email address that appear in the "From" field. You can set a default for the workspace (e.g., info@company.com) or allow each rep to send from their own name.

Is there a limit to how many emails I can send? There are no artificial limits, but costs are based on volume if you use our high-deliverability mail servers. Check your plan for "Included Monthly Emails."