In a client-facing business, a missed call is a missed opportunity. Myra's voicemail system is designed to ensure that even when you can't answer, your lead is acknowledged, their message is captured accurately, and your team is prompted to follow up immediately.
Custom Greetings & Professionalism
First impressions matter. You can configure unique greetings for every phone number in your account.
- Recording: Record a greeting directly through your browser or mobile app.
- Upload: Upload a professional .MP3 or .WAV file (perfect for studio-recorded brand messages).
- Text-to-Speech: Enter a script and choose from 20+ high-quality AI voices to read your greeting in multiple languages and accents.
Smart Scheduling
You don't want the same greeting at 2 PM as you do at 2 AM.
- Business Hours: "Thanks for calling [Business Name], one of our team will be with you shortly."
- After Hours: "We are currently closed. Our hours are 9-5 GMT. Please leave a message."
- Holidays: Set specific dates (e.g., Christmas Day) to play a special holiday greeting.
AI Voicemail-to-Text (Transcription)
Every voicemail left on the system is automatically processed by our AI transcription engine.
- Accuracy: High-fidelity transcription that understands industry-specific terminology.
- Searchability: You can search your entire communication history for keywords mentioned in voicemails (e.g., searching for "emergency" or "quote").
- Accessibility: Read the gist of a 2-minute voicemail in 10 seconds without needing to find headphones or a quiet room.
Missed-Call Recovery Workflows
The real power of Myra is what happens after the call is missed. You can trigger "Missed Call Text Back" automations to save the lead.
Example Automation:
- Trigger: Incoming call is missed.
- Action 1: Wait 30 seconds (to appear human).
- Action 2: Send SMS: "Hi {{contact.first_name}}, sorry we missed your call! I'm with a client right now. Was it regarding a new booking? You can grab a slot here: {{calendar.link}}"
- Action 3: Notify the assigned agent via Push Notification: "Missed call from {{contact.name}}. Automated recovery SMS sent."
Internal Notifications
- Email: A copy of the audio file and transcription is sent to the inbox of the assigned user.
- Push: Mobile app alerts with a "Tap to Call Back" button.
- Task Creation: Automatically create a task with a "High" priority for the account manager to return the call within 4 hours.
Recovery Rate Reporting
The Calls Report includes a dedicated "Recovery" section. This tracks:
- Total Missed Calls: Volume of calls not answered.
- Recovery Time: The average duration between a missed call and a successful callback.
- Conversion Value: How much revenue was generated from leads that initially had a missed call but were recovered.
Best Practices
- Keep it Short: Your voicemail greeting should be under 15 seconds. Busy clients don't want to listen to a long menu or a life story before the beep.
- Ask for Specifics: In your greeting, ask the caller to leave their name and the reason for calling. This helps the AI transcription provide more useful data.
- Test Your Text-Back: Regularly call your own business number from a personal phone to ensure the "Missed Call Text Back" automation feels natural and the links work.
Frequently Asked Questions
Do I pay for voicemail storage? No. Myra includes unlimited voicemail storage and transcription as part of your standard communication plan.
Can I have different voicemails for different team members? Yes. If you use "User-Specific" numbers, each team member can have their own personal greeting and transcription settings.
What happens if someone leaves a 10-minute voicemail? Transcriptions are capped at 5 minutes to ensure speed, but the full audio recording is always available for playback.