Unified inbox

The Unified Inbox is the heart of your daily operations. Instead of jumping between a browser for email, a phone for SMS, and another app for live chat, Myra brings every single client interaction into one high-performance interface.

The Omnichannel Experience

The inbox seamlessly handles multiple channels in a single thread:

Email: Direct 1-to-1 communication with full HTML support.
SMS: Fast, high-open-rate texting.
Live Chat: Real-time messaging from your website or client portal.
Voicemail: Listen to recorded messages left on your business number.
Social Media: Direct messages from LinkedIn, Facebook, and Instagram.

When a contact reaches out via SMS and later follows up via Email, both messages appear in the same chronological timeline, giving you full context.

Stay organized even with hundreds of incoming messages:

Folders: Toggle between "Mine" (assigned to you), "Unassigned," and "All."
Snooze: Remove a conversation from your view until a later time (e.g., "Snooze until tomorrow at 9am").
Closed: Once a conversation is finished, mark it as "Closed" to keep your inbox clean. If the client replies again, the thread will automatically move back to "Open."
Filters: Quickly filter by channel (e.g., "Show me only SMS") or by custom tags (e.g., "Show me 'VIP' clients").

Powerful Composer Features

The message composer is built for speed and professional accuracy:

Channel Switcher: Start an email and then switch to SMS with one click.
Templates (/): Type / to search your library of canned responses and insert them instantly.
Internal Whispers: Toggle to "Note" mode to leave a message for a teammate inside the thread. The client will never see these notes.
Scheduling: Draft a reply now and set it to send at a better time (e.g., Monday morning at 8am).

AI Assist: Your Personal Inbox Assistant

Our built-in AI helps you communicate better and faster:

Draft Suggestions: Click the AI icon and choose "Suggest Reply." The AI reads the last 10 messages and drafts a polite, relevant response.
Tone Adjustment: Highlight your text and ask the AI to make it "More Professional," "Friendlier," or "More Concise."
Summarization: Dealing with a massive thread? Ask the AI to "Summarize" the key points and action items in 3 bullet points.
Translation: Instantly translate an incoming foreign-language message and draft your reply in the client's native tongue.

Shared Inboxes for Teams

For departments like "Sales" or "Support," you can create Shared Inboxes:

Multiple Members: Assign 5 team members to the "Sales Inbox." Everyone sees new incoming leads.
Collision Detection: See a small avatar of your colleague if they are currently typing a reply to the same client, preventing double-responses.
Assignment Logic: Manually assign a thread to a specific rep, or use automations to "Round-Robin" new messages.

Best Practices

Identify the Channel: Be mindful of the medium. An email can be long, but an SMS should be brief and urgent.
Use internal notes: Before escalating a client issue, leave a "Whisper" with the relevant details so the next person doesn't have to re-read the whole thread.
Set Expectations: Use "Auto-Replies" (configured in Settings) to tell clients when your team is away and when they can expect a response.

FAQs

Can I see if a client has read my message? Yes. For Email and Live Chat, we provide "Read Receipts" (double blue ticks) once the recipient has opened the message.

Can I block a contact from the inbox? Yes. You can "Mark as Spam" or "Block" a contact. Their messages will no longer notify you and will be moved to a hidden "Blocked" folder.